Mike tried to check in last night for our Delta flights back to Maine. (Not sure why, as they have had more than a foot of snow.)
Anyway, he couldn't find our reservation on the system, so he called Delta. They couldn't find it either.
It turns out that when the US Airways agent in Portland Airport cancelled our ticket TO Florida he also cancelled our tickets BACK from Florida.
Never mind that we specifically asked him not to, or that he promised he wouldn't. Nor that if we'd known he was cancelling our entire trip we'd have bought return flights here with JetBlue, rather than singles.
So at 11pm last night we were faced with having no flights home. We checked online and actually found some flights via Chicago for about $550 total, which was a good price, but it involved flying in a small twin-prop Bombadier from Chicago to Portland - after the recent Bombadier crash in Buffalo that wouldn't be my first choice of transport, plus they're small and very uncomfortable to fly in.
Anyway the first US Airways rep basically said 'tough', his supervisor said 'tough', by the point Mike was almost apopleptic and asked for yet another supervisor. SHE spoke to HER supervisor who agreed they should fly us home for the price of our original flights. So she booked us onto some flights tomorrow, and emailed us the confirmation. It only took an hour and a half, and us getting very cross.
So it looks like we will be flying home tomorrow, and not sitting in Tampa Airport wondering what to do next.
Don't want to go home.
Tuesday, February 24, 2009
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